Lisson Grove Florist E-Commerce Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Lisson Grove Florist’s online flower delivery service. These Terms, alongside our Privacy Policy, set out your rights and obligations when purchasing flowers and related products via our website. By placing an order through our site, you confirm that you accept these Terms in full, and that you agree to comply with them. If you do not agree to these Terms, you should not place an order with Lisson Grove Florist. These Terms apply to all customers in Lisson Grove and the surrounding areas.

Definitions

"We", "our", and "us" refer to Lisson Grove Florist, the seller.
"You", "your" refers to the customer placing an order.
"Site" means our website and online ordering platform.
"Products" refers to all flowers, plants, gifts, and related items offered for sale online.
"Area" refers to Lisson Grove and neighbouring locales served by our flower delivery service.

Order Process

Our online flower delivery service allows you to browse, select, and order products for delivery to addresses in Lisson Grove and the surrounding areas. All orders placed through our website are subject to product availability, your acceptance of these Terms, and our acceptance of your order.

To place an order, you must:

• Browse our online selection and add chosen products to your shopping basket.
• Proceed to checkout and enter your delivery address, ensuring it is correct and within our service area.
• Review your order summary and confirm your acceptance of these Terms.
• Provide accurate payment details and complete the purchase process.

Upon successful payment, you will receive an order confirmation email summarising your purchase. Please check this confirmation to ensure all details are accurate. Acceptance of your order and the completion of the contract between you and Lisson Grove Florist will take place upon dispatch of the products, unless we notify you otherwise.

Product Availability & Substitution

Whilst we make every effort to display accurate stock levels, all products shown on our website are subject to availability. Flowers are seasonal and occasionally certain stems or arrangements may be unavailable. In such cases, we reserve the right to substitute items of equal or greater value and similar style and quality. If a significant substitution is required, we will attempt to contact you, using the details provided at checkout, to secure your approval.

Flower Delivery: Lisson Grove & Surrounding Areas

Lisson Grove Florist specialises in online flower delivery across Lisson Grove and nearby areas. During checkout, you must provide an accurate address within our delivery zone. Deliveries are normally made between 8am – 6pm on the selected date. We cannot guarantee specific delivery times, but will accommodate requests where possible.

If the recipient is unavailable at the delivery address, we may leave the flowers with a neighbour, at a safe location, or attempt redelivery. A delivery note will be left with further instructions. Should incorrect address details be supplied, leading to failed delivery, we may charge an additional fee for redelivery attempts.

Payments

All prices on our site are listed in GBP (£) and include VAT where applicable. Payment must be made at the time of ordering, prior to dispatch. We accept major credit and debit cards via secure payment processors. Your payment details are used securely and are not stored beyond what is necessary to complete your order.

Once payment is approved, your order will be processed for delivery. If your payment is rejected or fails to clear, your order will not be accepted or processed until full payment is received.

Order Amendments and Cancellations

Should you wish to amend or cancel an order, please contact us as soon as possible after placing your order. Where possible, amendments or cancellations must be requested at least 24 hours before your scheduled delivery date. Once preparation or dispatch of your order has begun, amendments or cancellations may not be possible.

As flowers are perishable and arrangements are bespoke, your legal right to cancel after delivery does not apply in most cases except where products are faulty, damaged, or not in accordance with your order.

Refunds and Returns

If you are dissatisfied with your products due to damage, poor condition, or incorrect items, contact us within 24 hours of delivery to arrange a suitable resolution. Photographic evidence may be required to process your claim. Where agreed, we will offer a replacement, refund, or partial refund at our discretion, in accordance with UK Consumer Law.

Quality Assurance

Lisson Grove Florist is committed to delivering the highest quality fresh flowers and gifts. All flowers should remain fresh for a minimum of five days from delivery, provided the care instructions are followed. If you believe your flowers have not met this standard, please contact us so we can investigate and resolve your issue.

Customer Obligations

You are responsible for:

• Providing correct and complete details for delivery, billing, and contact information.
• Ensuring that someone is available to accept delivery, or making prior arrangements for alternatives.
• Promptly notifying us of any issues with your order.
• Using our products solely for lawful, personal, or gift-giving purposes.

Liability

Except as otherwise stated in these Terms, Lisson Grove Florist will not be liable for:

• Any loss or damage arising from incomplete or incorrect information provided by you.
• Failed delivery due to access restrictions, incorrect addresses, or absence of recipient.
• Loss or delay in delivery due to circumstances outside of our reasonable control, including but not limited to adverse weather, strikes, or supplier shortages.

Our liability to you under these Terms shall not exceed the total price paid by you for the relevant products. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded by law.

Personal Data & Privacy

We respect your privacy and will only use your personal information to provide the products and services you have requested, to administer your account, and to communicate with you about your order. Please refer to our Privacy Policy for further information on how your data is protected.

Intellectual Property

All content, images, designs, and intellectual property displayed on our site remain the property of Lisson Grove Florist. No material from the site may be copied, reproduced, or otherwise exploited without our prior written consent.

Promotions, Offers & Discounts

Any promotional codes, offers, or discounts provided by Lisson Grove Florist are subject to specific conditions. These may not be combined with any other discounts or applied retrospectively to previous orders. We reserve the right to withdraw or change promotions at any time without notice.

Changes to Terms & Conditions

We may update or revise these Terms from time to time to reflect changes to our business operations, laws or regulations. The latest version will always be available on our website. Your continued use of our online service will be deemed acceptance of the updated Terms.

Governing Law & Jurisdiction

These Terms & Conditions are governed by, and shall be construed in accordance with, the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Applicability

These Terms apply to all orders placed with Lisson Grove Florist online, for delivery within Lisson Grove and all areas serviced by us in the surrounding region.

Contact

If you have any questions regarding these Terms & Conditions, or about your flower delivery order, please contact us via the channels provided on our website. Our customer service team is dedicated to ensuring your complete satisfaction with our Lisson Grove flower delivery service.

Thank you for choosing Lisson Grove Florist for your online flower delivery needs in Lisson Grove and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lisson Grove, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lisson Grove.

For assistance with orders, returns or account queries, please fill out the Contact Us form.