Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee in Lisson Grove
At Lisson Grove Florist, we pride ourselves on delivering the highest quality fresh flowers to households and businesses in Lisson Grove. As your trusted local florist, our goal is to ensure every bouquet and arrangement reaches you in perfect condition. We source our flowers daily and create hand-tied displays to guarantee lasting freshness and beautiful presentation.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers or plants arrive damaged, wilted, or not as ordered, please notify us within 24 hours of delivery. To help us resolve any issue promptly, we recommend providing a clear photo of the delivered item. We will assess the situation carefully and take the necessary steps to make things right.
Freshness Window
Lisson Grove Florist is committed to delivering only fresh and vibrant flowers. We guarantee that our flowers will remain fresh for a minimum of five days from the delivery date, provided they receive proper care as described in our care instructions. On rare occasions where blooms do not meet this standard, we invite you to contact us so we can address your concerns with care and understanding.
Refund and Replacement Options
Your peace of mind matters to us. For orders that arrive damaged or fail to meet our freshness guarantee, we offer the following options based on your preference:
- Refund: We can issue a full or partial refund, depending on the nature of the issue and the product affected.
- Replacement: We are happy to send a replacement bouquet at the earliest available delivery slot, ensuring you receive the standard of quality we promise.
We will work diligently to resolve your issue within two working days of it being reported, as customer satisfaction is central to our service as a leading Lisson Grove florist.
Complaints Process
We value your feedback, and all complaints are treated seriously and with sensitivity. If you have a concern about any part of your order or the service you received, please:
- Contact our customer service team with your order details and a description of the issue.
- Provide any relevant photos or supporting information to help us understand your complaint fully.
- Our team will investigate, respond to your complaint within two working days, and propose a suitable resolution—whether that means a refund, replacement, or another solution tailored to your needs.
Why Choose Lisson Grove Florist?
We are proud to be a local florist trusted by the Lisson Grove community. Whether you are ordering flowers for a household, an office, or a special occasion, you can count on us for exceptional service, freshness assurance, and a personal touch. Thank you for choosing Lisson Grove Florist—we look forward to serving you and exceeding your expectations every time.
