Privacy Policy for Lisson Grove Florist

Introduction

This Privacy Policy outlines how Lisson Grove Florist collects, uses, stores, and safeguards your personal data when you place an order for floral products and services within Lisson Grove and surrounding districts. Our commitment is to handle your information responsibly and transparently in accordance with the General Data Protection Regulation (GDPR) and all applicable privacy laws. By placing an order with us, you acknowledge and accept the practices described in this policy.

Scope of the Policy

This policy applies to all customers placing orders with Lisson Grove Florist, whether in person, by phone, or digital correspondence, and covers the collection and use of personal data relating to those transactions within Lisson Grove and nearby districts. It does not apply to third-party websites or services that may be accessed via our communications or recommendations.

Personal Data We Collect

To process your order and deliver our services, Lisson Grove Florist collects only the information necessary to fulfill your request and comply with legal obligations. This includes:

  • Contact Information: Full name, delivery address, billing address, contact number.
  • Order Details: Product selections, card messages, specific delivery instructions, and recipient details if different from the purchaser.
  • Payment Information: Payment method details. Please note, card and payment data are processed securely by our payment service providers, and we do not store your full payment card information.
  • Communications: Records of correspondence with you, including order confirmations, queries, and follow-ups related to your purchase.
  • Usage Data: Basic usage analytics if you access our digital content, such as device type, browser, or general demographic data—though this data is anonymized and not linked to identifiable individuals.

Lawful Basis for Data Processing

All personal data is processed on one or more of the following lawful grounds as defined under the GDPR:

  • Contractual Necessity: Processing is required to fulfill our contract with you, such as completing your order and arranging delivery.
  • Consent: Where you have given explicit consent, for example, to receive marketing updates (with an option to opt-out any time).
  • Legal Obligation: We may be required to process and retain certain information under relevant laws, such as tax, invoicing, and regulatory requirements.
  • Legitimate Interests: For activities directly related to improving our services, responding to your queries, and preventing fraud, provided that these interests are not overridden by your fundamental rights.

How We Use Your Personal Data

We use your information exclusively for purposes such as:

  • Processing and fulfilling your orders or requests.
  • Communicating order confirmations, updates, and any changes relating to your purchase.
  • Managing accounts, payments, and billing.
  • Addressing comments, queries, or complaints.
  • Complying with applicable legal, financial, and regulatory obligations.
  • Improving our products and customer service through anonymous feedback or statistical analytics.
  • With your consent, informing you about our latest offers and floral news (with easy opt-out options).

Data Retention Periods

We retain your personal data only as long as necessary for the purposes specified above or as required by law. Order-related personal data will generally be held for up to six years to comply with accounting and tax requirements. Communications and non-essential data are reviewed regularly and securely deleted when no longer required. If you withdraw consent for marketing communications, your data will be promptly removed from those contact lists. We review our retention schedules regularly to ensure timely and secure deletion or anonymization of personal data.

Data Security and Processors

Lisson Grove Florist takes your privacy seriously and implements appropriate physical, electronic, and managerial safeguards to protect your data. Access to your information is restricted to authorized employees and our carefully selected processors who require this data to provide their contracted services (such as payment processing or delivery). We ensure all third-party processors act only per our instructions, provide adequate guarantees of data protection, and do not process your information for their own use.

Your personal information will never be sold. If required to share data with regulators or law enforcement, it will only occur in accordance with the law.

Your Data Protection Rights

Under GDPR, you benefit from several rights regarding your personal data that we hold or process:

  • Right to Access: You can request details of the personal data we hold about you and how it is processed.
  • Right to Rectification: If any information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
  • Right to Erasure: Subject to certain conditions, you can ask for your data to be deleted from our systems.
  • Right to Restrict Processing: You may request that your data is only used in limited circumstances.
  • Right to Object: You can object to specific types of processing, such as direct marketing.
  • Right to Data Portability: Where data is processed by automated means based on consent or contract, you can request a copy in a machine-readable format to transfer elsewhere.

If you have questions about your rights or wish to exercise any of them, please contact us through our published contact methods. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have not been upheld.

Children’s Information

Our services are intended for use by individuals aged 18 and over. Lisson Grove Florist does not knowingly collect or process personal data of children.

Changes to This Policy

Lisson Grove Florist may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We recommend checking this policy periodically. Where appropriate, you will be notified of material updates.

How to Contact Us

For more information about this Privacy Policy or to exercise your data protection rights, please use our published contact details available in store or on our official documentation. All queries will be handled promptly in accordance with GDPR requirements.